FREE DELIVERY on all orders of $65 or more (before taxes)

Exchange policy

Exchange policy


Exchanges only, no refunds.

Our policy lasts 14 days. If more than 14 days have passed since receipt of your purchase, we unfortunately cannot offer the possibility of exchanging your packaging.

To be eligible for exchange, your item must be unused and in the condition you received it. It must also be in its original packaging.

Items not permitted for return:
* Gift cards
* Accessories - bows and bows, ornaments, wooden labels, etc.

We only replace items that are initially defective. If you need to replace yours with the same item, send us an email at and send your item to: 836 rue Alain, Saint-Lin-Laurentides, QC, J5M 2L1, Canada.

To return your product, you must send it to the following postal address: 836 rue Alain, Saint-Lin-Laurentides, QC, J5M 2L1, Canada

Shipping costs associated with returning your item are your responsibility. They are not refundable.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item valued over $75, we recommend using a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.


We want to avoid waste! If your button comes off the elastic, keep the button and the elastic, return it to Eco-Cado and we will be happy to provide you with another button elastic with your original button (if in place). good condition). KEEP your pieces.

Contact us by email, and we will be happy to serve you.


Do not return your purchase without contacting us first.
Once your Eco-Cado or Elastic Button is received and inspected, we will send you an email to let you know that we have received the returned item.